Well.. where to start?? First, the recall was due to importing ingredients from China, even though they advertised as never doing this. Once they had an issue they denied it. For a while.. (maybe almost a week, maybe it just felt like it was that long) they denied it was even possible, because remember, they don't import from China, despite FDA results proving otherwise. This resulted in lost time treating the kidney failure, a condtion where time was of the essence. They also failed to pull their food from shelves in a timely manner, and then they publicly lied about the extent of the issue and put on a front like it was no big deal. All the while they're doing this, we know full well what Sworia's Duke, Raven, and Jojo are going through and how deadly ill all three were.
It's only a testament to Sworia's resolute and fast thinking as well as the skill of her vet and the determination of the staff that D&R are here today.
Once they were in the clear, NB gave Sworia a nightmare about getting her bills paid... and while they finally came to a settlement, they're not paying for any of the long term expensive care (special food, additional tests, constant monitoring) that D&R need due to their ordeal.
I understand a recall can happen to anyone, but there's no excuse for resulting to dangerous practices, misleading the public, and making worse the strife of those who your negligence put in danger.