The Nest

Katie7922

I found Groffs Graphics online at Etsy. Everything seemed like a great deal so I began arranging my invitation order in February for my August wedding. I paid a $500 deposit by April and did not receive proofs until JUNE, EVEN THOUGH I had emailed Heather multiple times. It took numerous phone calls (for which she told me she "was busy" and wasnt going to repeat herself because she felt I was wasting her time) and when we finally paid a Rush fee, I got the order delivered 3 weeks after I had originally told her I wanted the invitations. Also, 7 were printed upside down and 7 with the address on the flap for which she NEVER replaced.

DO NOT make the same mistake I made,! There is enough to worry about while planning a wedding, and a rude and unprofessional vendor is not one of them!

11:07 PM on September 1, 2009

GraphicMagic

This isn't a Groff's Graphics invitation!!!

11:25 AM on September 22, 2009

dandy7321

Hello,

I think its only fair to list my negative experience.  Since I have done a search on Groff's Graphics and found their reputation to be poor.

I started out very happy with my decision to use Groff's Graphics for my wedding invitations.  The invitations really are beautiful.

Then things all went down hill.  The invitations were slated to come around the middle to end of October.  I needed them earlier so I paid a $200 rush fee.

When they did not show up when expected I tried contacting Heather several times.  She finally got back to me on 10/19 and told me they were in the mail.   I did not receive them until 10/23.

She lied as the postage/post office stated they were not placed in the mail until 10/21.  We then realized that we were missing part of the monogram seals we paid an upgrade charge for.  I tried to contact her immediately and asked if she could overnight them.  Also, about 10 of the invites had the addresses printed at a diagonal instead of straight.

Heather responded Monday morning saying she could not overnight them, sorry.  She could only put them in tomorrows mail as today's had already been picked up.  Apparently she couldn't even fix her own mistake by dropping them at the post office.

She has also refused to reimburse me the rush fee even though they ended up coming the same time they were originally expected.  She only apologized in saying that she can't give me any of my money back and cannot overnight the seals.  She has told me that the rush fee does not ensure that the invitations will be rushed.

Her wording was "The invitations are complete to the standards that we do them.  Sorry if you feel differently. The extra part of the seals are in our shipping department and will be shipped out tomorrow."   The invitations had to go out incomplete... because I needed them weeks ago.

The invitations are pretty but not at all worth the time, effort or money it took to deal with this company.  I feel robbed.  I really suggest you go elsewhere.  If things don't work out just know that you are out of your money and she won't be making any effort to rectify the situation.

Total and complete disapointment and I've been swindled of $200 plus the monogram seal charge.

Again, sorry for the negative post but I felt this needed to be put out there.

Better luck to the rest of you brides!

1:03 PM on October 26, 2009